You can upgrade your Free Forever plan to Pro, Studio Pro, or Agency Pro premium subscriptions to unlock more users, and advanced features for you and your team members, and move to a new level of collaboration!
To learn more about the Pro, Studio Pro, and Agency Pro plans, and see the detailed comparison visit the pricing page.
To upgrade your account go to the Account Setting -> Subscription, and click the Upgrade, Add more Seats, or Add more Projects buttons/ Upgrade to Pro, Studio Pro, or Agency Pro plans.
In the popup window choose the Pro plan and click Upgrade.
When upgrading to the Pro plan or Studio Pro in the next step, you have to select the number of seats according to the number of users in your team. By default, it shows the current number of seats you already had with your free subscription. By default, the Pro plan includes up to 5 user seats, while the Studio Pro plan includes up to 10 user seats. You can also add as many extra seats as you need with no limits, but each additional seat will be charged extra on a per-seat basis. Please check the Understanding Your Billing article for more details on that and calculation examples.
You will need to purchase seats for users in the Owner, Project Manager, and Assignee roles only. You don’t need to pay for Viewer and Guest user seats. Learn more about users roles here.
If you want to decrease your team size before upgrading, you need to either remove users you don’t want to pay for from the team first, or downgrade their roles.
With the Agency Pro plan, you’ll have no limit on the number of users who can access your account. With this subscription level, you can select if Viewers and even unregistered Guests can comment and create tasks. This is particularly useful for larger teams, external contributors, and stage-by-stage customer approvals during the project.By default, this option is pre-selected for all Agency Pro accounts. If you wish to change this, please proceed to your Account Settings, choose the “Users & Permissions” tab, and uncheck “Allow viewers to create tasks” and “Allow guests to create tasks” or one of the above.
Webvizio accepts and supports most of the available credit cards. Enter your credit card details into the payment form, specify billing information, and click Purchase. The payment will be processed right away.
Consider signing up for the yearly billing cycle. It will save you 20% from the year’s price if billed monthly!
After upgrading your account, you can manage your subscription in the Subscriptions section of your Account Settings.
Please note that only Account Owners have access to Subscriptions and Billing settings and can manage the subscriptions.Learn more about the way you’re going to be charged in this article: Understanding Your Billing.
Your card will be automatically charged on the first day of every billing period unless you cancel your subscription.
You can change your payment method or update your credit card information on file at any moment in the Payment Settings by clicking Update next to Payment method.
If you need to add or reduce the number of your paid seats, you can do this by going to Account settings -> Subscription -> Change team size:
Please note that we will charge an additional charge for all newly added seats based on the number of days remaining until the next billing period. You can read more about billing in this article: Understanding Your Billing.
If at the time of adding a new paid user, there are not enough funds on the card linked to your account, we will follow with several attempts to charge it:
Upon each charge attempt, you will receive an email notification.
After a third unsuccessful payment attempt, your access to the Pro Webvizio functionality will be reduced back to the initial number of users that you had prior to the upgrade attempt. Please note that if there are not enough seats for all paid users, the users that were added to your account the last will be automatically transferred to the free Viewers roles.
If at the time of the scheduled payment for the next billing period, there are not enough funds on the card linked to your account, we will follow with several attempts to charge it:
In case of the third unsuccessful payment attempt, access to the Pro Webvizio functionality of Webvizio will be suspended. If the access is suspended, all projects are getting temporarily blocked except for three projects with the latest user activity.
Please note that we guarantee the safety of data on all blocked projects for 30 days only, after which the data may be deleted!
To avoid that, please update your account payment information in advance, and follow the messages on the main Webvizio dashboard, and Emails.
You can reactivate the Pro plan for your account by clicking Upgrade to Pro in the Subscriptions settings menu.
Please note that we can only guarantee to keep your data on blocked projects if you reactivate the paid plan within 30 days from the date when the account has been downgraded due to the failed payment.
When you reactivate your subscription within 30 days, all your projects will be restored back to their state pre-deactivation, except for the projects that were active after deactivation.
Please note that activation only happens after a successful charge of the credit card linked to the account. In case of account reactivation, the first card charge includes:
You can read more about the monthly billing model in this article: Understanding Your Billing
Please note that in this case, the beginning of the billing period date will be updated to the actual date of the paid subscription reactivation.
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